Refund Policy

Refund Policy

Returns Policy

As all of our products are made especially for your order, taking into account your personal specifications these are Bespoke items and therefore NOT covered by the EU Distance Selling Directive.

However, we are so proud of our products that we want you to be completely happy with them - so we offer a full Money Back Guarantee for the goods - just let us know within 7 working days of receipt.

You are entitled to change or cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be made within 30 days by the same payment method.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.

Any goods returned should be unused and with the original packaging.

Our Testimonials