Terms & Conditions

Terms & Conditions

About Us

This web site is owned and operated by Freerangers who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Frankland Farm, Durham DH1 5SJ
Phone: 01207 565957
Email: info [at] freerangers [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from Outside the UK, place your order and your card company will convert the transaction to your own currency.

We accept Visa, Maestro and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. If we are no longer able to supply a particular product for some reason or a change in the price, we will always contact you first to ensure that the this is acceptable.

Shipping And Handling

Postage is simple - 1 charge no matter how many items you order!

All parcels are sent via a signed for service for your peace of mind. 

Delivery Schedule

Every item is made to order and therefore we are unable to deliver next day. We aim to despatch within 28 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a claim against the delivery company and correct the problem.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

Tax Charges

Some Non-EU countries may apply their own Import tax. 

Credit Card Security

When the order is placed at our website, we do not get to see your card number at any stage.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee provided they are returned unused and in the original packaging. 

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01207 565957 (International +44 01207 565957) or fax us on  or write to us at Frankland Farm, Frankland Lane, Durham DH1 5SJ United Kingdom

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. 

Our Testimonials